Answer common questions
Resolve supported product, pricing, policy, setup, and process questions.
Coming soonGrounded website support
AI Chatbot That Answers from Approved Content
Give visitors fast answers grounded in current Product, Blog, and Knowledge sources. Keep citations visible, decline unsupported questions, and hand off with context when human help is needed.
- Uses permitted sources instead of the open web
- Supports explicit human handoff
- Does not disclose model or provider details
AI Customer Service
Website chat and conversation inbox
Current conversationLive concept
Answer with evidence and know when to stop
The assistant should answer only within website support scope and decline or escalate when approved evidence is missing.
Use approved content only
Retrieve fresh, public, site-scoped evidence and show source context.
Hand off to humans
Escalate uncertainty, sensitive requests, or visitor preference with context attached.
AI Customer Service features
A scoped public support assistant, not a general-purpose AI chat box embedded on a website.
Coming soon
Branded website chat widget
Provide a site-aware conversation entry point that follows tenant brand and locale.
Coming soon
Source-grounded answers
Generate responses from approved evidence and preserve citations.
Coming soon
Conversation inbox
Search, review, assign, reply, hand off, close, export, and delete conversations.
Coming soon
Human handoff rules
Escalate based on uncertainty, question type, visitor request, or workspace rules.
Coming soon
Lead and customer context
Use a minimal safe CRM projection without exposing full private notes.
Coming soon
Multilingual support answers
Respect the current locale and retrieve the correct site-scoped evidence.
How AI Customer Service works
Resolve context, retrieve fresh evidence, stream a scoped answer, and preserve the conversation for review.
- 01
Resolve context and access
Identify site, locale, conversation, safe customer context, access, limits, and credits.
- 02
Retrieve approved evidence
Search only current public sources permitted for the site.
- 03
Answer or hand off
Stream a cited response or escalate when the assistant should not answer.
Who AI Customer Service is for
Start with frequent, well-documented questions and expand only when knowledge and handoff are reliable.
Product inquiries
Answer approved questions about features, specifications, plans, and next steps.
Customer support
Resolve common account, policy, setup, billing, and troubleshooting questions.
Pre-sales qualification
Collect visitor details and intent for a useful follow-up.
Multilingual support
Serve global visitors in the selected locale with the correct evidence.
Only operates inside website customer service
The assistant must not become a route to unrelated AI work, private data, other tenants, hidden provider details, or unsupported claims.
- No provider or model disclosure
- No access to other workspaces
- No full CRM internal notes
- No answers from stale or unpublished sources
AI Customer Service questions
Will it answer from my approved content only?
The planned assistant retrieves current, approved, site-scoped Product, Blog, and Knowledge sources.
Can a customer ask for a human?
Yes. Human handoff is a core part of the design.
Can it capture a lead?
The planned flow can collect approved contact fields and link the conversation to CRM when available.
When will AI Customer Service be available?
It is in development as a credit-using Pro capability.
Explore connected website tools
Continue with the most relevant parts of the Cogo Site workflow.